At Guide in City, we respect your right to control your personal information, including the ability to delete your account. This Account Deletion Policy outlines the process for deleting your account on our mobile application ("App") and website.
Account Deletion Request
If you wish to delete your account, please follow these steps:
a. Log in to your account on the Guide in City App or website.
b. Go to your account settings or profile page, where you can find the option to delete your account.
c. Follow the prompts and confirm your intention to delete your account. You may be required to provide your password or other authentication information for security purposes.
Consequences of Account Deletion
Once you delete your account:
a. Your account information, including personal details, preferences, and usage history, will be permanently removed from our systems.
b. You will lose access to all content and data associated with your account, including any purchased services or subscriptions.
c. Your account will no longer be accessible, and you will need to create a new account if you wish to use our services in the future.
Retention of Information
While your account information is deleted from our active systems, some data may be retained for legal, regulatory, or internal operational purposes, such as:
a. Records required to comply with legal obligations.
b. Information necessary for fraud detection, prevention, and security purposes.
c. Anonymized or aggregated data that does not personally identify you may be retained for analytical purposes.
Contact Us
If you encounter any issues or have questions about the account deletion process, please contact us at support@guideincity.ae, and our support team will assist you.
Changes to this Account Deletion Policy
We may update this Account Deletion Policy from time to time to ensure it accurately reflects our practices and any changes in applicable laws and regulations. We will notify you of any significant changes by updating the "Last Updated" date at the top of this document.
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